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Include your exact product model, motherboard and processor, plus a clear description of the issue. For warranty questions, have your proof of purchase and product label ready.
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Questions about ACE memory, storage, compatibility or warranty? Start with your exact model and the details below.
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Check the capacity, finish, memory generation and form factor on the product page. Similar-looking products can have different specifications.
Explore product specifications ↗FAQ
Common questions
Will ACE DDR5 memory fit my computer?
The memory kits in this collection use desktop DDR5 UDIMM slots. They do not fit DDR4 slots or laptop SO-DIMM slots. Check your motherboard documentation, supported capacities and memory compatibility information before installation.
Will I always get the memory speed printed on the kit?
Not necessarily. The processor, motherboard, BIOS and number of installed modules affect the usable speed. Some kits require a supported memory profile or BIOS configuration to reach their rated settings. Follow the documentation for your exact kit and platform rather than assuming every model has the same profiles.
Does Flare Non-RGB have any lighting?
No. The Black and White Flare Non-RGB models do not include RGB lighting. They are 32GB (2×16GB) DDR5 desktop kits rated at 6000MT/s with CL38 latency.
What is the difference between Flare and Blitz?
Flare includes RGB models at 7200MT/s CL34 and 6000MT/s CL38, plus a separate 6000MT/s CL38 non-RGB model. Blitz RGB has 6000MT/s and 5600MT/s CL40 options. Compare the individual product pages instead of transferring specifications between models.
Which slot does A7 Pro need?
A7 Pro is an M.2 2280 NVMe SSD using PCIe 4.0 x4. Your device needs a compatible NVMe slot with space for the 2280 form factor. A SATA-only M.2 slot is not suitable. Check the device manual before installation and back up important files first.
Are the A7 Pro 1TB and 2TB pages different models?
They describe different storage capacities in the same A7 Pro family. Check the product label for capacity. The product photography illustrates the A7 Pro design; it is not a substitute for the capacity specification.
Why might SSD speeds or usable capacity differ?
Advertised speeds are maximum sequential figures. Workload, hardware, capacity, firmware, temperature and free space affect measured results. Formatted usable capacity is lower than the labelled capacity.
What warranty applies to my product?
Warranty terms are product-specific. A7 Pro is listed with a one-year limited warranty. For a memory kit, consult the warranty terms supplied with that exact product rather than assuming the SSD terms apply. Contact support with the product label and proof of purchase for help.
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